Vendor Agreement
& Platform Policies

1. Platform relationship

Mykonos Chapter provides a marketplace and concierge platform through which Vendors may present and supply travel, hospitality, transport, entertainment or related services. Unless expressly agreed otherwise in writing, the Vendor is the supplier of its services and remains responsible for their lawful and proper performance. Nothing creates employment, agency, partnership or exclusivity between the parties.

2. Eligibility and verification

You must provide accurate legal, contact, licensing, insurance, tax and payment information and keep it current. We may request supporting documents, review the account, refuse or suspend access, or delay publication until verification is complete.

3. Listings and availability

You are responsible for the accuracy of descriptions, prices, taxes, fees, capacity, availability, images, cancellation terms and safety information. You confirm that you own or have permission to use all submitted material. Material must not be misleading, unlawful, discriminatory, unsafe or infringe third-party rights. Listings are subject to review and approval before publication.

4. Bookings and customers

You must honour accepted bookings, deliver the advertised service with reasonable care and skill, respond promptly, and comply with applicable consumer, safety and accessibility laws. You must not move a platform-originated booking off-platform to avoid agreed fees. Cancellations, refunds, deposits and no-shows follow the policy shown on the relevant listing and booking, subject to mandatory law.

5. Commission, payments and taxes

The following commission applies to bookings generated through Mykonos Chapter: Stays, Villas and Hotels 12%; Transfers and Chauffeur services 15%; Yachts and Boat Charters 15%; Experiences and Activities 18%; Nightlife and Restaurants 10%; Parties and Private Events 12%; and other Concierge Services 15%.

Commission is calculated on the net value of a completed and paid booking, excluding VAT, government or tourism taxes, and refundable security deposits. If the customer receives a refund, the corresponding commission is reduced or credited proportionally. Payment-processing charges are included in these rates unless a separate written commercial order expressly states otherwise.

Approved launch partners may receive a 10% introductory rate for their first three calendar months where this is confirmed in writing. After that period, the category rate above applies automatically. You remain responsible for your taxes, invoices and statutory reporting. We may withhold or offset amounts only where agreed, legally required, or reasonably necessary to address refunds, chargebacks or fraud.

6. Customer data

Use customer information only to fulfil and support the relevant booking, secure it appropriately, restrict access to authorised staff, and delete it when no longer required. You must comply with applicable data-protection law and promptly notify us of any security incident affecting platform customer data.

7. Conduct, reviews and communications

Communications must be professional and truthful. You may not manipulate reviews, send unsolicited marketing, discriminate, harass, or use the platform for illegal activity. We may moderate content and investigate complaints while preserving the right of each party to respond.

8. Suspension and termination

Either party may end participation by written notice. We may immediately suspend access for fraud, safety risk, material breach, legal requirement or risk to customers or the platform. Existing booking obligations, payment duties, confidentiality, data protection and provisions intended to survive remain effective after termination.

9. Liability

Each party is responsible for loss caused by its breach, negligence or unlawful conduct. To the extent permitted by law, neither party is liable for indirect or consequential loss. Nothing excludes liability that cannot legally be excluded, including fraud, wilful misconduct, or death or personal injury caused by negligence.

10. Changes, law and contact

We may update these terms prospectively and will request renewed acceptance where a material change requires it. These terms are governed by Estonian law, without removing any mandatory rights that apply under EU or local law. Courts with jurisdiction under applicable law may hear disputes. Before proceedings, the parties will attempt in good faith to resolve the matter by contacting info@mykonoschapter.com.